Privacy Policy
INTRODUCTION
Witness The Fitness Private Limited ("WTF") is committed to protecting your privacy. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.wtfgyms.com or use our services. By accessing our website or engaging with our services, you agree to the terms outlined in this privacy policy.
COMMUNICATIONS AND PRACTICES
a. Communications from WTF may contain confidential and privileged information belonging solely to WTF.
b. The information in any communications is intended exclusively for the individual or entity to whom it is addressed and others authorized to receive it.
c. If you are not the intended recipient, any disclosure, copying, distribution, or reliance on the contents is strictly prohibited and may be unlawful.
d. No liability is accepted for any harm caused to your systems or data by this communication.INFORMATION WE GATHER
a. When you access this website, we collect information from your internet browser, which may include your IP address, operating system, and browser type.
b. This information helps us diagnose server issues, improve the website, and enhance the user experience.
c. We do not link IP addresses to anything personally identifiable. The user's session is tracked, but they remain anonymous.
d. This data is gathered to optimize the site and improve its functionality.
e. Personal information is only collected when voluntarily provided by you through website interactions such as form submissions, registrations, or downloads.USE OF COOKIES
a. We may store cookies on your device, which are used to improve your browsing experience on our site. These cookies help remember your preferences and provide enhanced functionality when you revisit our website.
b. We may use various cookies, including:- Analytics cookies: To track browsing patterns anonymously.
- Service cookies: To remember your login details, settings, and pages viewed.
- Per-session cookies: To ensure smooth navigation. These cookies do not collect personal data and are deleted when your session ends.
d. Sensitive information such as your name, address, or registration details is never stored in a cookie.PERSONAL INFORMATION
a. You are not required to provide personal information to access most parts of our website.
b. Certain sections, such as forms for registrations, inquiries, or downloads, may require personal information such as your name, email address, phone number, and more.
c. We collect this data to send you information about our services and offerings, including announcements, special offers, and updates.
d. You may opt-out of receiving future communications by using the unsubscribe link or contacting us at support@wtfgyms.com.
e. We may share this information within WTF to authorized individuals and, in some cases, to affiliated and unaffiliated third parties that assist us with marketing, service improvements, or product development.
f. By submitting personal information through the website, you authorize WTF to contact you via email, phone calls, SMS, or other methods, unless you notify us otherwise by sending an official request to support@wtfgyms.com.Use of Biometric (Face) Data Within the Mobile App
We may collect and use biometric data, specifically facial images, for the purpose of enabling secure and efficient access to our gym facilities. This data is collected only after obtaining the necessary permissions from the user.
Purpose of Collection:
Facial data is used strictly for biometric authentication to control and manage access to our premises through facial recognition-enabled biometric devices. This ensures that only authorized individuals can enter designated areas.
Data Sharing and Disclosure:
We do not share, sell, or disclose facial data to any third parties under any circumstances. All face data remains securely stored within our internal servers and biometric infrastructure, managed solely by our organization.
Data Storage and Security:
Facial data is stored on secured internal servers that implement industry-standard encryption and access control measures to protect the confidentiality and integrity of the data.
Data Retention and Deletion:
Facial data is retained only for the duration of the individual’s active association with our organization. Once a user resigns, is terminated, or is otherwise no longer authorized to access our facilities, their facial data is permanently deleted from our systems as part of our standard offboarding procedure.
User Consent and Control:
By using our services and providing facial data, users consent to the collection, use, and storage of their biometric data as described above. Users may contact us at any time to request more information or to inquire about their data.
We are committed to protecting your privacy and maintaining transparency in the use of sensitive data.LOCATION TRACKING AND USAGE
The WTF Guru app includes a continuous location tracking feature for trainers and front desk staff. This feature is essential for ensuring operational efficiency, security, and compliance within our gyms.
Purpose of Location Tracking:
Location data is collected to determine whether staff members are inside or outside the gym premises. If a staff member moves outside of a predefined range during working hours, our senior management team is notified. This helps us maintain staff accountability, member safety, and smooth gym operations.
Type of Data Collected:
We collect precise GPS-based location data while the app is running in the background and foreground. This tracking is continuous, even if the app is not actively being used, to provide accurate monitoring.
Data Sharing:
Location data is not shared with third parties. It is used only within WTF Gyms' internal systems for monitoring and management purposes. Access is restricted to authorized senior management personnel.
Data Retention:
Location data is stored securely and retained only for as long as necessary for operational and compliance purposes. After this period, the data is either anonymized or permanently deleted.
User Control:
Staff members cannot disable this feature while logged in as it is a core operational requirement. However, users may contact WTF Gyms' management for any queries or concerns regarding their data.
Security:
All location data is transmitted using encrypted channels and stored in secure databases with restricted access to ensure privacy and protection against unauthorized access.CONSENT TO COMMUNICATIONS AND MARKETING
a. By interacting with our website, such as through form submissions, account registrations, or app downloads, you consent to allow WTF to use the information provided (e.g., email, phone number) to send marketing communications.
b. This may include calls, SMS, emails, and notifications about our products, services, promotions, or updates.
c. You have the option to opt-out of these communications at any time by following the unsubscribe link in the message or emailing us directly.
d. Please note, opting out of marketing communications will not affect our ability to send non- marketing related communications about your account, transactions, or other legitimate business purposes.SECURITY SAFEGUARDS
a. We employ security measures to protect against the loss, misuse, or alteration of information under our control.
b. Data is stored behind firewalls with restricted access, and access to sensitive data is limited to authorized personnel.
c. We use encryption, user authentication systems, and access control mechanisms where applicable.
d. Despite these measures, no online system is completely secure. Any information shared with us may still be intercepted or accessed unlawfully.LINKS TO OTHER WEBSITES
a. Our website may contain links to external websites. WTF is not responsible for the privacy practices or content of those sites.
b. Once you leave our website, you are subject to the privacy policy of the external website.
c. We encourage you to review the privacy policies of these external websites before providing any personal information.ANTI-SPAM POLICY
a. WTF takes measures to prevent and control the receipt, transmission, and distribution of spam emails.
b. All emails received are subject to spam filtering.
c. Any suspicious emails identified as spam may be rejected or reported to relevant authorities.TERMS OF USE
a. By using our website, you agree to our Terms of Use and Disclaimer, as posted on relevant pages of the website.
b. Your use of this website implies acceptance of these terms and the waiver of any claims against WTF arising from the content, website interactions, or communications with staff, mentors, or other users.CHANGES, APPLICABILITY AND ENFORCEMENT
a. We reserve the right to update or modify this privacy policy at any time. Changes will be posted on this page, and for significant changes, we may notify you by email or other means.
b. This privacy policy applies to all services provided by WTF and its affiliates, unless otherwise stated.
c. This privacy policy applies to all services provided by WTF and its affiliates, unless otherwise stated.
d. We regularly review compliance with this policy and will work with appropriate regulatory bodies to resolve any complaints.Marketing Communications:
a. By signing up or interacting with our website, you consent to WTF using the provided information for marketing purposes, including email, SMS, and phone updates about products, services, and promotions.
b. You can opt-out of receiving marketing communications at any time via the unsubscribe option or by contacting support@wtfgyms.com.
c. Please note that opting out of marketing messages does not stop WTF from sending non- marketing-related communications.
d. WTF does not sell your personal information to third-party marketers without your explicit consent.CONTACT US
If you have any questions or concerns about our privacy policy or how we handle your data, please contact us at:
Email support@wtfgyms.com
This privacy policy was last updated on 7th September 2024